How it works
AskNavi helps your users find your offerings without a lot of fuss. Whether they are looking for application forms, appointments, benefits, services, incentives, or rebates, it streamlines the process, delivering multiple results faster and more efficiently than any other method.
AskNavi starts by asking your users simple straightforward questions to understand what their needs are. Need more than one language? No problem, we support multiple language.
With each question, AskNavi removes results that the user is not eligible for or simply no longer apply to their needs.
Very quickly AskNavi will provide a list of results that are tailored to your user’s responses. These results can then lead them to contact information, websites, forms, booking services and more.
Who is it for?
AskNavi is for organizations across multiple sectors looking to streamline how they connect people to the right information. Whether it’s government, healthcare, finance, or energy, AskNavi provides quick and easy access to essential programs, services, and resources.
Government Agencies
Help citizens and businesses find relevant incentives, services, and forms, such as grants, rebates, and applications.
Healthcare Providers
Assist patients in locating the right programs, services, and appointment bookings based on their health needs.
Financial Services
Direct clients to the appropriate financial products, services, or incentives, ensuring they receive tailored support.
Energy & Sustainability
Guide customers through finding rebates, benefits, and programs related to energy efficiency and sustainability efforts, like solar panel installation or heat pump incentives.
Technical specs
AskNavi blends advanced technology with a focus on security and compliance. With AI-driven features and cloud-based hosting, it seamlessly connects users to the right programs, while ensuring data privacy and delivering a streamlined experience.
Key technologies include:
- Responsive design: Works on desktop, tablets and mobile!
- Official languages support: Offer content in both English and French, ensuring compliance with Canadian language requirements.
- API integration: Extend your AskNavi through API integrations with systems like MS CRM and SaleForce.
- Azure Cloud hosting (Canada): Guarantees security and compliance with local data privacy regulations.
Security and privacy:
- Robust encryption protocols to protect data during transmission and storage.
- Secure data storage using industry-standard techniques to ensure all information is safely stored.
- Compliance with leading privacy regulations, such as GDPR, PIPEDA, and HIPAA, where applicable.
- Privacy-first approach, ensuring both your organization and users’ data remain secure and confidential.
Accessibility
Ensuring Inclusive Access with W3C Compliance and Integration with the Web Experience Toolkit (WET 4).
AskNavi is designed to be accessible and user-friendly. It features easy navigation, compatibility with screen readers and adaptive devices, and is W3C AA compliant. We can also integrate with accessible frameworks like the Web Experience Toolkit (WET 4), ensuring an inclusive experience for all users.
Key accessibility considerations include:
- User-Friendly Design: Ask Navi offers easy navigation for a seamless user experience.
- Screen Reader Compatibility: Fully compatible with screen readers and adaptive devices.
- W3C AA Compliant: Adheres to Web Content Accessibility Guidelines for inclusive access.
- Framework Integration: Can integrate with accessible frameworks like the Web Experience Toolkit (WET 4).
- Inclusive Experience: Ensures all users, regardless of ability, can access information effectively.
Analytics and reporting
By leveraging analytics, AskNavi enables data-driven decision-making, helping to optimize user experiences and improve service delivery.
AskNavi integrates with analytic software like Google Analytics 4 (GA4) to track user interactions, including clicks on results, buttons, and navigation paths. By adding special tracking classes, we provide valuable insights into user behavior, helping organizations optimize their service delivery and user experience.
Key analytics and reporting integration:
- GA4 Integration: AskNavi seamlessly integrates with Google Analytics 4.
- Custom Tracking Classes: Special classes are added to interface elements for precise tracking.
- User Interaction Insights: Monitor clicks on results, buttons, and navigation paths.
- Behavior Analysis: Gain valuable insights into user behavior and engagement.
- Optimization: Use data to enhance service delivery and user experience